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Your Trust & Safety is Our Priority
We're committed to building a secure and reliable community where customers and service providers can connect with confidence.
Our Commitment to Safety
Secure Payment Protection
We use an escrow-style system for all bookings. Your payment is held securely and only released to the provider after your event is successfully completed, protecting both parties.
Provider Verification
Look for the 'Verified' badge. We review business registration and tax documents for providers who apply, adding an extra layer of trust to our marketplace.
Secure Messaging
Communicate with users safely through our on-platform messaging system. Never share personal contact information until a booking is confirmed.
Tips for Staying Safe
For Customers
- Read reviews and check for the 'Verified' badge before booking.
- Communicate and pay only through the Agora platform.
- We cannot protect you if you go off-platform.
- Be clear and detailed in your event requirements to avoid misunderstandings.
- Never share personal financial information like bank details or credit card numbers directly with providers.
For Service Providers
- Keep all communications and payments on the Agora platform to ensure you're protected.
- Never start work on a project before a booking is officially confirmed and paid for through Agora.
- Maintain a professional and up-to-date profile with clear service descriptions and policies.
- Get verified to build trust and attract more clients.
See Something?
Say Something. If you encounter any behavior that violates our community guidelines or seems suspicious, please report it immediately. Your reports help us keep the Agora community safe for everyone. Look for the "Report" button on user profiles and booking pages, or contact our support team directly.